Privacy Policy

1. About This Privacy Policy

Bellator Well-Being Pty Ltd ("we", "us", "our") is committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, store, and protect information when you visit our website at www.thewomanwithin.com.au (the "Website").

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who We Are

Data Controller: Bellator Well-Being Pty Ltd
Contact: hello@thewomanwithin.com.au
ABN/ACN: 83 063 356 329

Bellator Well-Being Pty Ltd is registered in Australia under the Corporations Act 2001.

3. Information We Collect

3.1 Information We May Collect Automatically

Like most websites, we may automatically collect certain technical information when you visit our Website, including:

Log Data:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of access
• Device information

Cookies and Similar Technologies:

• Session cookies to maintain website functionality
• Analytics cookies to understand website usage 
• Security cookies to protect against fraud and abuse
• Preference cookies

You may manage cookies through your browser settings.

3.2 Information You Provide 

We may collect information you choose to provide when completing forms, making purchases, submitting enquiries, joining the program, or interacting within the TWW course environment, including:

• Name
• Email address
• Phone number
• Postal address
• Payment information (processed by third-party providers)
• Course-related preferences
• Enrolment details
• Messages, comments, or inquiries
• Completed worksheets, questionnaires, or reflections

You may also provide additional optional information when engaging with program materials or digital tools. We collect and use this information to provide personalised support, maintain accurate records, and enhance the TWW program.

3.3 Sensitive Information (Health & Wellbeing Data)

The TWW program may invite you to reflect on aspects of your physical and emotional wellbeing. Some of this information may be classified as “sensitive information” under Australian privacy law. Sensitive information may include:

• Menopause symptoms
• Lifestyle factors (sleep, exercise, diet)
• Wellbeing concerns
• Emotional reflections
• Journal entries
• Questionnaire responses

We collect sensitive information only with your explicit consent, and only for purposes directly related to program delivery, participant safety, and user support. Sensitive information is handled with a higher standard of confidentiality and is not used for marketing or unrelated purposes.

3.4 Information Collected Through Thinkific

As the TWW program is delivered through the Thinkific platform, certain information relating to your enrolment and program participation may be collected automatically by Thinkific and shared with us. This may include:

• Enrolment status
• Module or lesson progress
• Login timestamps
• Quiz results (if used)
• Engagement metrics
• Notes, comments, or submissions made inside the platform

We access this information solely to deliver the program, monitor engagement, provide support, and assess program effectiveness. Payment information is stored and processed by Thinkific’s payment partners (e.g., Stripe, PayPal); we do not collect or store full payment details. 

3.5 Email Marketing Information

‍If you choose to subscribe to marketing communications, we may collect certain information to ensure that our communications are relevant and effectively delivered. This may include:

• Your name
• Email address
• Marketing preferences
• Insights about email engagement (e.g., open rates, link clicks)

This information is processed through reputable email service providers and used only to send communications you have consented to receive.

4. How We Use Your Information

We process personal information for purposes that are lawful, transparent, and reasonably expected in the context of providing our Services. An expanded explanation of these purposes is set out below.

4.1 Technical Information

Automatically collected technical information allows us to maintain the integrity and security of our Website and Services. We may use this information for:

• Ensure our Website functions properly and securely
• Understand how visitors use our Website to improve user experience
• Analyse website traffic and performance
• Protect against misuse, security threats, and fraud
• Comply with legal obligations

Technical information may also be aggregated and anonymised for reporting and analytical purposes.

4.2 Personal Information

Personal information is used to manage your enrolment, deliver the TWW program, and provide high-quality user support. This includes:

• Setting up and maintaining your user account
• Respond to your enquiries and communications
• Provide information about our courses and services
• Send newsletters and marketing communications (with your consent)
• Send important updates, reminders, and administrative notices
• Process course enquiries and referrals to our learning platform
• Improve our services and customer experience
• Comply with legal obligations
• Processing payments and issuing receipts

We do not use personal information to identify individual users for marketing purposes unless you have specifically consented.

4.3 Sensitive Information

Sensitive information is used only for the limited purposes necessary to support your safe and effective participation in the TWW program. This includes:

• Responding to health-related enquiries where appropriate
• Ensuring that the program is suitable for your wellbeing
• Adapting and improving program frameworks

We apply additional safeguards to sensitive information and never use it for marketing, advertising, or profiling.

5. Legal Basis for Processing

Under Australian privacy law, we process information on the following lawful bases:

• Consent: Where you have given clear consent for specific purposes
• Legitimate Interests: To operate and improve our Website, ensure security, and conduct business operations
• Legal Compliance: To meet our legal obligations under Australian law
• Contract: To fulfil our obligations where you have engaged our services

6. Cookies and Tracking Technologies

6.1 Essential Cookies

We use essential cookies that are necessary for our Website to function properly, including:

• Session cookies to maintain website functionality
• Security cookies to protect against fraud and abuse
• Preference cookies to remember your settings

6.2 Analytics Cookies 

We may use analytics services (such as Google Analytics) to understand how visitors use our Website. These services may use cookies to collect information about your visit, including:

• Pages visited and time spent
• How you arrived at our Website
• Your general location (city/country level)
• Device and browser information

6.3 Cookie Controls

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality. Most browsers allow you to:

• View cookies stored on your device
• Block cookies from specific websites
• Block all cookies
• Delete existing cookies

7. Information Sharing and Disclosure

We do not sell or rent your personal information. Disclosure occurs only where necessary to provide our Services, where legally required, or where you have given consent. 

7.1 Third-Party Services

We may share information with trusted third-party service providers who assist with:

• Website hosting and maintenance
• Analytics and performance monitoring
• Email communications (if applicable)
• Customer support tools

All third-party services are selected for their privacy protections and are bound by confidentiality agreements.

7.2 Course Platform Integration

When you express interest in our courses or click links to enrol:

• You may be redirected to our learning platform hosted on Thinkific
• Any information you provide on Thinkific is governed by their privacy policy
• We may receive basic information about your course interest or enrolment from Thinkific

7.3 Legal Disclosure

We may disclose information if required by law or to:

• Comply with legal processes or government requests
• Protect our legal rights and interests
• Prevent fraud, harm, misconduct, security breaches, or illegal activities
• Protect the safety of our users or the public

7.4 Social Media and Community Spaces

Where the TWW program offers optional community engagement (e.g., a private Facebook Group), any information that you choose to share in these spaces may become visible to other participants. We cannot control how others use or disclose such information, and participation is entirely voluntary. Users should review and understand the privacy policies of any third-party platforms before participating.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction, subject to appropriate privacy protections.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect information we process, including:

• Secure hosting environments with reputable providers
• Regular security updates and monitoring
• Access controls and authentication measures
• Encryption of data in transit and at rest where appropriate
• Regular security assessments and audits

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Users acknowledge this inherent risk.

9. Data Retention

We retain information only as long as necessary for the purposes outlined in this policy:

Technical Information:

• Log files: Up to 12 months
• Analytics data: Up to 26 months
• Cookies: As specified in cookie settings or until deleted

Personal Information: 

• Contact enquiries: Up to 3 years after last contact
• Newsletter subscriptions: Until you unsubscribe plus 12 months
• Customer communications: Up to 7 years for business records

After retention periods expire, we securely delete or anonymise information unless required to retain it by law.

10. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

10.1 Access and Correction

• Right of Access: Request a copy of personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information

10.2 Deletion and Restriction

• Right to Deletion: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request we limit how we use your personal information

10.3 Data Portability

• Request your personal information in a portable format where technically feasible

10.4 Withdraw Consent

• Withdraw consent for processing based on consent (such as marketing communications)
• Note: Withdrawal doesn't affect processing already undertaken with consent

10.5 Complaints

• Lodge a complaint about our privacy practices with us or the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us using the details in Section 16.

11. Marketing Communications 

If you have consented to receive marketing communications:

• We will only send communications relevant to our courses and services
• You can unsubscribe at any time using the link in our emails
• We will process unsubscribe requests within 5 business days
• We may still send transactional or service-related communications

12. Third-Party Websites

Our Website may contain links to third-party websites and services. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We are not responsible for the privacy practices or content of external websites.

13. Children's Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

14. International Data Transfers

Some third-party services we use may store or process data outside Australia. When this occurs, we ensure appropriate safeguards are in place, such as:

• Contractual protections requiring equivalent privacy standards
• Certification schemes or codes of conduct
• Countries with adequate privacy protections as recognised by Australian law

15. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.

For significant changes that materially affect how we handle personal information, we may provide additional notice through our Website or direct communication.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

16. Contact Us

If you have any questions about this privacy policy, wish to exercise your privacy rights, or have privacy concerns, please contact us:

The Woman Within
Email: hello@thewomanwithin.com.au

Privacy Complaints

If you believe we have not handled your personal information in accordance with this policy or Australian privacy law, you can lodge a complaint with us. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner‍
Website: oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

This privacy policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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